Why is 1310 contacting me?

We're contacting you because there is an outstanding balance on your 1310 broadband account that has not been paid.

1310 is your original broadband provider — we are not a debt collection agency. We're reaching out directly to help you resolve this balance as quickly and fairly as possible.

What you owe and why

The outstanding amount relates to one or more unpaid invoices for your broadband service. You can see a full breakdown — including all invoices and what each amount is for — when you log into your account portal.

What we'd like to do

We want to work with you to find the best solution. That could be paying the balance in full, setting up a payment plan, or — if you're having financial difficulties — agreeing a way forward that takes your circumstances into account.

What if you think this is a mistake?

If you believe you don't owe this money, or the amount looks wrong, please get in touch so we can look into it. You can also raise a dispute through your account portal.